Our Guarantee

Lammes Candies Since 1885, Inc. is committed to excellence in both our candy quality and our customer service. We use only the finest and freshest ingredients, packaging each box with care to preserve the superior quality our customers have come to expect. If your box does not meet these high standards, simply retain the unused portion and contact our customer support team by phone at 800-252-1885, or send us an email at mailorder@lammes.com. 

 

How does Lammes ship?

Orders containing a street address within the continental USA are shipped via UPS Ground unless expedited shipping is requested by the customer via email or phone. UPS picks up and delivers Monday - Friday (except holidays). UPS does not deliver on Saturdays.

All P.O.Boxes, Alaska, Hawaii, APO, & FPO addresses are shipped USPS. A $3 surcharge is added to all USPS orders (to avoid this provide a street address). NO surcharge on APO or FPO addresses.

Lammes Candies is happy to ship your order overseas, but please note that we cannot estimate delivery dates or anticipate customs charges. More information about international shipping below.

Address Accuracy & Delivery

For orders shipped within the continental USA, there will be a $15 re-ship fee for packages returned to Lammes Candies due to incorrect or incomplete mailing addresses. If a gift is returned, our customer support team will contact the customer via email or phone for an updated shipping address, or the customer may elect to have the candy shipped to their home address for the same fee. Lammes Candies cannot accept responsibility or issue a refund for packages refused by the recipient or lost by the shipping carrier. If you experience a delivery issue, our customer support team is happy to help file a claim. Please call us at (512) 310-1885 or email with the following information: 

  • Order ID (this is your order number)
  • First and last name
  • Description of the delivery issue

For orders shipped outside the continental USA, there will be a fee assessed for packages returned to Lammes Candies due to incorrect or incomplete mailing addresses. The fee will be assessed on a case-by-case basis. Please note that Lammes Candies tracks all international orders using the USPS tracking number provided to the customer; we are not given additional information from the carrier. If you suspect that the order has been lost, please call us at (512) 310-1885 or email with the following information: 

  • Order ID 
  • First and last name
  • Description of the delivery issue

Our team will file a claim with USPS, but we cannot issue a refund for errors made by the carrier. Further action to be determined on a case-by-case basis.

 

Warm Weather Shipping

From May 1 through November 1 all chocolates and mints are shipped Monday - Wednesday with warm weather packaging at an additional $5 per shipping address. This is to ensure the candy arrives in excellent condition. This special packaging includes a reusable ice pack, insulation, and may require expedited delivery. Orders received 10 AM Wednesday - Friday that contain meltable candies will ship the following Monday. 

If the shipping destination falls within a 1-2 day ship point, an order containing meltables can be shipped UPS Ground. If the destination is a 3+ day ship point, 2nd Day Air is required. Note: Some states are split across different shipping zones.


1 Day (TX)
2 Day (NM, CO, NE, KS, OK, MO, IL AR, LA, MS, AL, TN, KY)
3 Day (AZ, UT, ID, WY, MT, ND, SD, MN, IA, WI, MI, IN, OH, PA, NJ, DE, MD, WV, VA, NC, SC, GA, FL)
4 Day (CA, NV, OR, WA, NY, VT, ME, NH, MA, RI, CT, HI)
5 Day (AK, PR)

During these months we advise against shipping meltable candies outside the 48 contiguous states.