How do I reach Customer Service?
You can send us an email at email@example.com or call us toll-free at 800-252-1885 Monday through Friday, 8am to 5pm CST
Amazon sells your candy for less. Can I just buy it there?
Purchasing our candies online from retailers such as Amazon or eBay should be done at your own risk. While we do have resellers who utilize Amazon, they are limited. Purchasing from the Lammes proprietary website assures you will receive product we can guarantee. We can make no claims for freshness, promptness, or quality if our products are purchased from an unauthorized resellers.
Do you offer volume discounts for gifting or events?
YES! Orders over $500 get an automatic 10% discount, over $1000 get a 15% discount, and over $2500 get a 20% discount. Please reach out to Customer Service by phone to discuss orders of that volume before placing your order.
Can I buy your candies wholesale?
Yes, only if you are reselling the candy. More on that here on our wholesale page.
Are all of your candies made in Austin?
All of the following candies are produced in our "big candy kitchen" right in the heart of Austin, Texas:
- Texas Chewie Pecan Pralines (Regular and Habanero)
- Taffy Kisses
- Peanut Paws
- Cashew Critters
...and so much more!
Our retail stores also sell fine candies from makers all over the world.
Can you deliver, ship, or pre-order Lammes Chocolate Covered Strawberries here on the website?
Not at this time unfortunately. Our scrumptious chocolate covered strawberries are truly something special, and people drive from all over Texas to purchase them. We offer them in our retail stores for a limited time throughout the year, nearly once a month except for July, August, November and December. Due to the perishable nature of this fresh fruit, they require special handling; thus, Lammes Chocolate Covered Strawberries are available only through our retail stores—first come, first serve.
Can I use a delivery app to get Chocolate Covered Strawberries delivered to me?
Our all-hands- on-deck approach ensures we have enough strawberries for every store location to meet demand, so we do not have the resources to make deliveries at this time. Many delivery apps and services have emerged elsewhere online who may be willing to purchase and deliver our strawberries on your behalf for a fee. We have no official delivery partner, so please hire these services at your own risk.
Can I ship Chocolate Covered Strawberries myself?
Shipping, while very reliable for most of our confections, has its quirks. Because we are dealing with fresh produce, our chocolate covered strawberries are far more sensitive than our other offerings, and we choose not to ship this delicate product. We wish we could send them anywhere, but we want your treats to arrive in perfect condition. The vast changes in temperature alone could result in less-than-perfect confections. We also recommend they be enjoyed within 48 hours of purchase.
If I refrigerate your chocolate will it last longer?
For all the reasons we do not recommend refrigeration for ANY chocolate confections: odor and condensation. Chocolate absorbs odors and water in any form, like condensation, is the enemy of chocolate.
Can I pre-order Chocolate Covered Strawberries?
The demand for Lammes Chocolate Covered Strawberries cannot be overstated, especially Valentine's Day and the days leading up to it. We understand why you'd want to secure your strawberries ahead of time. Unfortunately, we cannot set stock aside. We work diligently to provide each of our retail stores with the many pounds of strawberries to satisfy our customers.
Do you offer tours?
Sorry, we do not. If you’re a local, you might recall that we used to offer tours. Since then, we have significantly increased our manufacturing output and equipment, leaving too little floor space for guests per FDA safety guidelines.
Where do you source your chocolate?
We proudly source our chocolate from a wonderful family owned company-- much like our own!-- Guittard Chocolate Company in California. Our chocolate is made right here in the USA, and it truly is the best chocolate we've ever tasted. We would never settle for less. For more information on the chocolate we use in our Signature confections, please visit www.guittard.com
Where can I buy Lammes candies?
Here at lammes.com you will find a selection of our famous Texas Chewie Pecan Pralines and Signature Chocolates for every occassion!
We have 5 retail store locations in the Austin and surrounding area.
You are likely to find Lammes Candies in many stores around the United States who are purveyors of fine candies, especially in Texas. All of the major airports carry us in their gift shops, and so do many hospitals. If your local mall has a shop that specializes in Texas souvenirs, you may find us there. Ask your local gift shop if they carry Lammes Candies. You would be surprised at how many will say YES! If you are desperate to find a local shop which carries Lammes Candies, contact us. For wholesale inquiries to sell our candy at your business, call (800) 252-1885 and ask to speak with our Wholesale Department.
Can you ship your candies year round?
Five of our candies ship year-round, to anywhere! That includes:
- Texas Chewie Pecan Pralines
- Taffy Kisses
- Peanut Brittle
However, during summer months, usually May through October, our chocolate and other meltable confections can only be shipped via UPS Ground to Texas and surrounding states, for a small additional ice pack fee. We can ship to some other states in the Midwest and Southeast U.S. with the purchase of a 2nd Day Air upgrade in addition to the ice pack fee. We are unable to ship chocolate at all during warm weather months to the West Coast, the Northeast, the upper Midwest without expedited shipping. We are not able to ship meltables across international borders if there is hot weather along the shipping route. If you insist, you assume all risk. Please inquire with our Mail Order department at 1-800- 252-1885 to ship our candies anywhere! We'll gladly take unique situations into consideration.
Do your products contain gluten?
At the present time, none of the items we sell online contain wheat. However, many of our products contain soy, which is often processed on the same equipment as wheat. Our products also share equipment with products that contain wheat, peanuts, and tree nuts.
Will you open a Lammes location in my city?
Your city probably has a beloved hometown candy store, which is what we are to the people in Austin. We recommend you shop at your hometown candy store, and ask them to stock their shelves with Lammes Candies!